Dispute Resolutions

The Inclusive Australian Agency of Mental Health Practitioners (IAAMHP) is not a regulatory body. It aims to serve as a peak professional body representing mental health professionals, including those regulated by bodies such as AHPRA and self-regulating practitioners. IAAMHP cannot compel any party to attend or comply with its decisions. Its dispute resolution process is intended to be clear, fair, and economical, helping to maintain professional integrity and standards.

Purpose:

IAAMHP is not a legal dispute resolution agency. It assists in resolving disputes between members or involving IAAMHP. Cases involving complex and confidential information are referred to statutory bodies or community justice centres. IAAMHP does not have jurisdiction to enforce outcomes.

Procedure:

• Step 1: Informal Resolution – Members are encouraged to resolve issues directly with each other.
• Step 2: Formal Complaint – Submit a written complaint including details of the dispute, dates, involved parties, and supporting documents.
• Step 3: Investigation – The Dispute Resolution Committee investigates and may contact parties for further details.
• Step 4: Resolution – A written decision is provided. It is binding only within IAAMHP’s scope. External legal resolution remains an option.

Limitations:

• Applies only to IAAMHP membership-related issues.
• IAAMHP does not represent members in legal cases.
• Do not submit private or sensitive data. Seek legal guidance before sharing information.

Further Referrals:

Matters outside IAAMHP’s remit should be referred to appropriate legal or community dispute resolution services.

Confidentiality:

All proceedings are handled confidentially to protect privacy.

Appeals:

Members may appeal a decision within 14 days by submitting a written request outlining their reasons.

Purpose:

To ensure clients have a clear process to raise concerns about services received from IAAMHP members.

Legal Clarification:

IAAMHP is not a statutory authority and cannot enforce its decisions. It cannot accept or handle complaints involving criminal or civil cases, or private/sensitive data. Such matters must be referred to appropriate government bodies or legal institutions.

Procedure:

• Step 1: Informal Resolution – Raise concerns directly with the practitioner.
• Step 2: Formal Complaint – Submit a written complaint to IAAMHP, including description, service dates, practitioner’s name, and supporting documentation.
• Step 3: Review – IAAMHP may contact the practitioner and assess the matter.
• Step 4: Outcome – Clients will receive a written response. IAAMHP’s decisions are not legally binding. Clients may pursue external legal options if needed.

Further Referrals:

Unresolved or unsuitable complaints should be referred to government-recognised bodies or courts.

Support:

Clients may either use our dispute resolution services or contact neutral third-party services for guidance and support with the dispute resolution process.

Confidentiality:

All client-related matters are handled confidentially.