Privacy Policy

Inclusive Australian Agency of Mental Health Practitioners (IAAMHP)

We are committed to protecting your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (C’th) (the Act).

This policy outlines how we collect, use, manage, and store your personal information. Where applicable, we will rely on the employee records exemption in the Privacy Act and any other applicable exemptions in relevant legislation.

1. What is Personal Information?

1.1 Personal information refers to any information from which your identity can be reasonably determined. This may include opinions about you, whether true or false, and may also extend to sensitive information.

1.2 Sensitive information includes data related to your racial or ethnic origin, political opinions, religious beliefs, sexual orientation, health information, or membership in associations, among others. We do not collect sensitive information unless it is necessary for providing our services. However, unsolicited sensitive information that you provide may still be captured and stored.

2. Personal Information We Collect

• Identification Details: Name, title, date of birth, gender.
• Contact Information: Address, phone numbers, email addresses.
• Professional Information: Qualifications, employment history, professional memberships.
• Sensitive Information: Health information, cultural and religious background, criminal history (only when relevant and with consent).
• Financial Information: Bank account details for payment processing.

2.1 For general public, prospective users and members, the personal information we collect may include:

• Name (First name, Middle name, Surname, Preferred name)
• Title (Mr, Ms, Mrs, Dr, Scr, Fellow, etc)
• Gender
• Date of Birth
• Contact details (including physical address, communication address, email address and phone numbers)
• Qualifications, educational transcripts, citizenship information, documents related to Police Clearance and Working With Children Check,  Insurance currencies such as Professional Indemnity and Public Liability, Curriculum Vitae, English Language Test Reports from IELTS, TOEFL and similar other English Language Test Providers recognised by the mental health industry in Australia and any other document relevant to membership registration such as consents and statutory declaration form 
• Citizenship information, visa details and residence information 
• Employment details 
• Cultural and Religious background
• Criminal History
• Payment information (such as Bank details, credit card details and Debit card details)

2.2 For members or membership applicants, the personal information collected may also include:

• Name (First name, Middle name, Surname, Preferred name)
• Title (Mr, Ms, Mrs, Dr, Scr, Fellow, etc)
• Gender
• Qualifications, educational transcripts, documents related to Police Clearance and Working With Children Check,  Insurance currencies such as Professional Indemnity and Public Liability, Curriculum Vitae, English Language Test Reports from IELTS, TOEFL and similar other English Language Test Providers recognised by the mental health industry in Australia and any other document relevant to membership registration such as consents and statutory declaration forms 
• Citizenship information, visa details and residence information 
• Employment details  
• Cultural and Religious background
• Criminal History 
• Membership interests, professional history, and any records of disciplinary action or professional misconduct
• Health or financial information for specific requests related to membership or professional development
• 2.3 For those applying for or holding a position with IAAMHP (including employees, contractors, volunteers, or students), we may also collect health information relevant to your role.

3. How We Collect Personal Information

We collect personal information through:

• Direct interactions (e.g., membership applications, event registrations).
• Online platforms (e.g., website forms, email communications).
• Third-party sources (e.g., referees, professional associations).

3.1 These are some of the ways we collect personal information:

• During service delivery
• Through phone calls or email correspondence
• Conference/event registration forms
• Online or paper forms, including membership applications, subscription renewals, and service requests
• Social media interactions (e.g., LinkedIn, Facebook)
• Publicly available information

4. Purposes of Collection, Use, and Disclosure

We collect personal information to:

4.1 We collect, use, and disclose personal information for purposes such as:

• Registering and contacting members
• Administering and improving our membership services
• Conducting professional development programs
• Managing accounts and subscriptions
• Resolving disputes or responding to inquiries
• Direct marketing of our services, with the option for you to opt out at any time
• Providing and managing membership services.
• Processing payments and donations.

communicating about events, programs, and updates.

Complying with legal and regulatory obligations.

Providing any third party services which our members consented

4.2 We may also disclose your information to:

• Third-party service providers, such as IT and mailing systems
• Insurers, auditors, or professional advisers
• Government authorities, where required by law
• With your consent, to external parties involved in professional referrals or collaborations

4.3 Members’ contact details, such as phone numbers, may be made publicly available unless a specific request is made to withhold this information.

5. Overseas Disclosure

Some third parties to whom we may disclose your personal information may operate outside Australia, in countries such as but not limited to the USA, UK, India, European countries, and Asian countries. These third parties provide services such as marketing or data storage. We strive to ensure that these providers comply with privacy protection standards that are at least equivalent to our own.

Where required, we will also seek your consent before transferring your personal information to these overseas service providers.

6. Cookies

6.1 Cookies are used on our website for tracking user interactions and optimizing services. These cookies may collect data like your IP address, browser type, and geographic location, which is stored in a pseudonymized user profile.

6.2 You can manage cookie preferences through your browser settings, but disabling them may affect your ability to use some services.

7. Data Storage and Security of Personal Information

7.1 We take reasonable steps to protect personal information and ensure only authorized individuals can access it.

7.2 We exclude liability for unauthorized access to, misuse of, or loss of personal information, except as required by law.

7.3 Personal information of former members may be retained in accordance with legal obligations for at least seven years after membership cessation.

7.4 Information Information collected from users through marketing activities may be retained until the user requests its deletion.

8. Data Access and Correction

8.1 Members can update their personal details through our online member portal. Non-members can contact us to request access or corrections to their information.

8.2 We aim to provide a summary of personal information upon request, rather than individual documents. Requests for access may incur a small fee for administrative costs.

8.3 You have the right to access, correct, remove your personal information held by us. Requests can be made by contacting our support team at contact@iaamhp.org.

9. Questions and Complaints

For questions or complaints about how we handle personal information, or to request access or corrections, please contact our Privacy Officer via email at admin@Iaamhp.org.

We will investigate complaints and strive to resolve them as soon as possible.

10. Changes to this Policy

This privacy policy may be updated periodically. Changes will be published on our website, and the updated policy will become effective upon posting.

11. Additional Provisions for Social Media, Newsletters, and E-Commerce

11.1 Social Media Interactions

When you interact with IAAMHP on third-party platforms such as Facebook, LinkedIn, Telegram, or YouTube, your activity is subject to the privacy policies of those platforms. We may collect publicly available information (e.g., your name or profile details) to respond to your inquiries or assess engagement. Please note that these platforms are owned and operated by external entities, and IAAMHP has no control over how they collect, use, or store your data. We strongly recommend that you review their respective privacy policies. IAAMHP is not responsible for the data handling practices, privacy breaches, or actions of these third-party platforms.

11.2 Newsletter Subscriptions

By subscribing to our newsletter, you consent to us collecting and using your name and email address to send updates, promotional content, and service-related announcements.

Emails may be sent periodically, and subscription details are securely managed in compliance with the Australian Privacy Act 1988, Australian Spam Act 2003, GDPR (EU/UK), and other applicable international privacy laws where applicable and feasible. 

You may opt out of our services at any time by clicking the “Unsubscribe” link included in each email or by contacting us directly. We respect your privacy and will not share your information with third parties without your consent, except where legally required.

Please note: In rare cases, due to technical issues or delays in system updates, you may still receive emails after opting out. If this occurs, please contact us at contact@iaamhp.org, and we will remove your subscription manually. Please allow up to 5 business days for this to be processed.

Use of  any of our services—whether intended, initiated, or ongoing—requires full acceptance of and compliance with our Terms and Conditions and Privacy Policy.

11.3 E-Commerce Services and Third-Party Providers

Our e-commerce platform may feature goods or services provided by third-party Australian and international businesses. IAAMHP is not responsible for the data handling, privacy policies, or business practices of these third parties.

Before making purchases, users are advised to review the third-party provider’s privacy policy, terms and conditions, and disclaimers.
By engaging in transactions or redeeming member benefits that involve third-party services, you acknowledge and accept that you do so at your own discretion and risk, and you consent to the collection and processing of your information by those providers.

11.4 Member Consent

By interacting with our social media platforms, subscribing to our newsletters, using our services, or making purchases through our partnered e-commerce providers, users are deemed to have read, understood, and agreed to the relevant sections of our Privacy Policy, Terms and Conditions, and Disclaimers.

Use of any of our services—whether intended, initiated, or ongoing—requires full acceptance of and compliance with our Terms and Conditions and Privacy Policy.

12. Contact Us

For privacy-related inquiries or concerns, please contact:

IAAMHP
Email: contact@iaamhp.org
Phone: +61 2  9161 4252
web: https://iaamhp.org/contact-us/
Website: www.iaamhp.org 

Last Updated in May 2025